In this article, it provide the informaiton about the process principals of order, including quote,sample, order, delivery, and after sales service.
We can not make any quote untill the customer provide enough information about its requirement, mainly including, but not limit to:
- end user application
- part number & item description
- shipping address
- delivery method: express/plane/sea
So we can quote the right item and right freight and it help the customers to evaluate the total purchase.
Basiscally, we can arrange free samples for the customer's field test on the condition that the customer can pay the freight. If samples is very expensive, we'll discuss with customer to share it with us. and we greatly appreciate the feedback of test in time from the customers.
With the samples approval, you may place formal order. and as most filters are light weight, it means the freight is calculated on basis of volumetric weight.So to save the freight, we kindly advice to order in full cartons. One another very important thing, label, POREINC label, Custom label, or just neutral label.
Here we'd like to share our experience of the transportation method.
≤ 45kgs: by express,especially ≤ 20kgs.
Above 45kgs: by plane or by sea.
Big quantity, and delivery time allowed, by sea.
Order delivery is still the beginning of the business. We still very care about its long term performance of the products. and we are very glad to improve it with the customer's feedback and comments. and we also develop new technologies and materials, items to present to the customers.